Privacy Policy

1. Introduction

Welcome to BitPulse. This Privacy Policy describes how BitPulse ("we," "us," or "our") collects, uses, and protects your personal information when you use our cryptocurrency exchange platform and services (the "Service").

By using BitPulse, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

We are committed to protecting your privacy and ensuring the security of your personal information in compliance with Ghana's Data Protection Act and international data protection standards.

2. Information We Collect

2.1 Personal Information

When you register for and use our Service, we collect:

• Account Information: Full name, phone number, email address, date of birth
• KYC Documents: Government-issued ID, selfie photographs, proof of address
• Payment Information: Mobile Money account details, wallet addresses
• Transaction Data: Order history, transaction amounts, payment methods

2.2 Technical Information

We automatically collect technical information when you use our Service:

• Device type and operating system
• IP address and location data
• Browser type and version
• Usage patterns and interactions with the Service
• Error logs and performance data

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Process orders, verify identity, facilitate transactions
• Communication: Send order confirmations, respond to inquiries, provide support
• Security: Detect fraud, prevent money laundering, protect against unauthorized access
• Legal Compliance: Comply with Ghanaian laws, respond to legal requests
• Service Improvement: Analyze usage, improve functionality, develop new features

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party services that help us operate (payment processors, cloud hosting, email services)
• Legal Requirements: When required by law, court order, or regulatory authority
• Law Enforcement: To prevent fraud, money laundering, or other illegal activities
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (HTTPS/TLS)
• Secure storage of sensitive information
• Regular security audits and assessments
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Protect our legal rights

After the retention period, we will securely delete or anonymize your personal information.

7. Your Privacy Rights

Under Ghana's Data Protection Act, you have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to certain processing of your information
• Portability: Request transfer of your data to another service
• Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@bitpulsegh.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content
• Improve security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Third-party services we use include:

• Supabase (authentication and database)
• Resend (email services)
• CoinGecko (cryptocurrency price data)
• Vercel (hosting and analytics)

10. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email to your registered email address
• Displaying a notice when you log in

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@bitpulsegh.com
• Support Email: support@bitpulsegh.com
• Website: https://bitpulsegh.com
• Address: Accra, Ghana. Headquarters

For data protection inquiries or to exercise your privacy rights, please email privacy@bitpulsegh.com with "Privacy Request" in the subject line.